Speaking practice
Listen and repeat.
(By listening and repeating you improve your
speaking skills)
1. HOSTING
VISITS (Acoger visitas)
En esta sesión se introducirán conceptos básicos tales como: acoger una
visita, suministrar información necesaria, dar indicaciones. Se realizará una
actividad práctica de escucha y conversación.
Vocabulary
Vocabulary
1. LET'S PRACTICE
A)
Hosting visitors
from abroad
Situation
1 (hosting visitors from abroad)
Visitor: Good morning?
Host: Good morning? How can I help you?
Visitor: I’m here to see professor Restrepo Dario.
Host: Sure, wait a minute, please. I’ll let him know you are here.
Visitor: Thanks.
Host: What’s your name, please?
Visitor: Jhon White.
Host: Is that J-h-o-n?
Visitor: Yeah, that’s right.
---(Host calls professor Restrepo Dario---
Host: Please, take a seat. He’ll be here in a minute (=right away)
Visitor: Thank you.
Host: You’re welcome Sir.
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Situation
2 (hosting visitors from abroad)
Visitor: Good afternoon?
Host: Good afternoon? May I help you?
Visitor: Yes please. I have an appointment at 3 with professor
Restrepo Dario.
Host: Sure, what’s your name, please?
Visitor: Bill Smith
Host: How do you spell that?
Visitor: Bill B-i-l-l, Smith S-m-i-t-h
Host: I got it. I’ll let him know you are here.
Visitor: Thank you.
---(Host calls professor Restrepo Dario--
Host: Please, take a seat over there. He’ll be with you in a
minute.
Visitor: Thanks a lot.
Host: Not at all.
|
Situation
3 (hosting visitors from abroad)
Visitor: Good morning?
Host: Good morning madam? How can I help you?
Visitor: Is professor Restrepo Dario here?
Host: Let me see. Who’s asking?
Visitor: Pat Jackson.
Host: How do you spell that?
Visitor: It’s P-a-t and Jackson is J-a-c-k-s-o-n
Host: It’s that J-a-k-s-o-n?
Visitor: No, no. It’s Jackson with c before k
Host: So, it’s that J-a-c-k-s-o-n?
Visitor: Yeah, you got it right.
Host: He’s waiting for you at his office. Please, come this way.
---Host takes visitor to the professor’s office---
Visitor: Thanks a lot.
Host: Any time.
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B) Giving information
Situation
1 (Giving information)
Visitor: Good afternoon?
Host: Good afternoon? May I help you?
Visitor: Yes, please. I’m interested in the “sustainable mining”
seminar the Faculty is holding next month.
Host: Excuse me.
Visitor: The seminar, the topic is mining, sustainable mining I like
it. I need information.
Host: oh, the seminar!
Visitor: Yeah, the seminar.
Host: I will direct you to the correct office.
Visitor: Yes, please.
Host: go down the hall. It’s office 105. You won’t miss it
(-please,
go upstairs, turn right, then go down the hall. It’s office 307. You won’t
miss it.)
(-please,
take the elevator over there. It’s office 1204. You won’t miss it.)
Visitor: Thank you very much.
Host: You’re welcome.
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Situation
2 (Giving information)
Visitor: Good afternoon?
Host: Good afternoon? May I help you?
Visitor: Yes, please. I’m interested in the “sustainable mining”
seminar the Faculty is holding next month.
Host: Yes, sure. I’ll direct you straight to the right office.
-please, go down the hall. It’s office 105. You won’t miss it.
(-please,
go upstairs, turn right, then go down the hall. It’s office 307. You won’t
miss it.)
(-please,
take the elevator over there. It’s office 1204. You won’t miss it.)
Visitor: Thank you very much.
Host: Not at all.
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C) Giving directions
Situation
1 (giving directions)
Visitor: Good morning?
Host: Good morning?
Visitor: I’m looking for the library.
Host: Sure, go straight to the next block, turn left. It’s across the
parking lot. You won’t miss it.
Visitor: So, I go straight to the next block, turn left, then it’s
across the parking lot?
Host: Yeah, right.
Visitor: Thanks a lot.
Host: You’re welcome.
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2. MANAGING
ASPECTS OF WRITTEN COMMUNICATION (Gestionar aspectos de comunicación escrita
-emails)
En esta sesión se presentarán los pasos necesarios para interpretar y
redactar correos electrónicos. Se realizará una actividad práctica de
interpretación y redacción de emails.
Vocabulary
Vocabulary
1. Asking for Email Address
2. Requesting information through email
3. Sending attachments through email
4. Email Problems
5. Reply and Reply All
6. Forwarding Mail
7. General email sentences
8. Email - Interactive Practice
2. Tips for email writing
skills
LET'S PRACTICE: Understanding and writing emails
1-subject line: clear and
short summary of the content of the message
2-simplified sentences:
direct and clear sentences
3-think of the reader of
your email: client, boss, relative, friend. Difference between informal and
formal:
3.a--Informal: Thanks for emailing me on my birthday
--Formal: Thank you for your email dated June 28th
3.b--Informal: Sorry I
can’t make it.
--Formal: I am afraid I
will not be able to attend
3.c--Informal: Can you…?
--Formal: I was wondering if you could…?
4-Think about how direct or
indirect you want to be: in some countries is common to be very direct in email
correspondence
4.a--Direct: I need this in one hour
--Indirect and polite: Would it be possible to have this in one
hour?
4.b--Direct: There will be
a delay
--Indirect and polite: I’m
afraid there may be a slight delay
4.c.--Direct: It’s a bad idea
--Indirect and polite: To
be honest, I’m not sure if that would be a
good idea
5-Be positive:
Think of these words: good question, agreed, helpful, together,
useful, I will do my best, opportunity, mutual..
What about this words?: it’s impossible, crisis, hard, waste, busy,
forget it.
LET'S PRACTICE: Understanding and writing emails
Sample
1: very informal email
Subject: Three "little favors"
Dear Pulcresia,
I’m so
happy to tell you that at last I’ll be away on vacation for two weeks. I’d like to remind you the
three “little favors” you’ll do for me:
1. Feed
my three dogs, give them plenty of food, fresh water, and take them for a
walk early in the mornings and also before you go to bed.
2. Water
my house plants every other day. The outdoor plants don’t need watering since
they are on an automated irrigation device.
3. Collect
the laundry I left hanging to dry on the terrace.
You’re
the best,
Petronila.
Answer
Petronila,
Who the
hell do you think I am?
Let me
remind you that, yeah, I’m your best friend, but I need to finish writing my
doctoral thesis and I have to hand it in in two weeks.
So, I
think you’d better call your mom and ask her to help you with your three “little
favors”.
Love,
Pulcresia.
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Understanding
and writing emails
Sample
2: Informal email
Subject: Next visit
Dear Tom,
I’m
writing to know whether you’re joining us for next month party or not.
I’d
like to know as soon as possible since my brother Bill will be in charge of
picking you up at the airport. Besides, although I have plenty of room I
thought you both and your kids would be much comfortable at the house by the
beach which belongs to my sister Mary. She insists in putting you up there.
Please,
give my regards to your wife and lovely kids.
Looking
forward to hearing from you,
Strong
hug,
Peter.
Answer
Dear
Peter,
I really
appreciate all your concerns and nice feelings regarding our next visit,
however, we’re so sorry to tell you that we won’t make it this time due to
our kids’ health problems. In fact both little Sam and Cassy will undergo a surgery each. It’s nothing serious, but it’s high time we addressed
their health problems.
Thanks
again. We’ll let you know about our kids’ progress.
Hug and
kisses,
Tom.
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Understanding
and writing emails
Sample
3: formal email
Subject: Purchase complaint
Dear Sir,
I am
writing to inform you about our disappointment regarding our last month
purchase as 20 out of 80 Lenovo Xp laptops were not true to sample.
We
would appreciate it if your firm solved this regrettable flaw as soon as
possible since we are considering not buying more goods from you.
Looking
forward to a quick solution,
Yours truly,
Bob
Brown
International
Purchasing Department Chief.
Answer
Dear
Bob Brown,
Let me
apologize for all the inconveniences you might have had due to our goods mishandle
during shipping.
Before you take a haste decision, please consider not only our long and sound
business tradition as well as accept our offer. Also, we are going to change
the shipping company and we assure you it will not happen again.
Sincerely
yours,
Cassandra
Green
International
Sales Department Chief.
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3. TELEPHONE MESSAGES (Mensajes telefónicos)
En esta sesión se introducirán conceptos como: realizar una llamada
telefónica, recibir una llamada telefónica, recibir y dar mensajes telefónicos.
Se realizará una actividad práctica de escucha y conversación.
Taking phone
messages
Leaving phone
messages
2. Telling person you will call them back
3. Redirecting
4. Leaving Messages
5. Sending and receiving information
6. Phone Call - Interactive Practice
Taking accurate messages:
-All messages should include
--the name of the
caller
--the name of the
business/institution
--a phone number to
return the call
--and a brief message
stating the purpose of the call
When taking phone
messages make sure you give a good first impression so you gain the caller’s
trust:
--once you pick up the
phone, state clearly the name of the institution/company. For instance: “Universidad
Nacional, Architecture faculty. This is Marcela, how can I help you?”
--Once you have all the
information, ask for the specific message. Say for instance: “If you’d like
Professor Obando to call you back, you’ll need to provide a brief message”.
--Professor Obando is
unavailable right now. But if you briefly tell me the purpose of the call, I
can give him/her the message”.
-Repeat all the information,
including the short message, back to the caller to make sure you got it right.
Double check the spelling of names if necessary.
Phone expressions
HOW TO CALL
Informal
-Is Cassy in?
-Is Bob there, please?
Formal
-This is Bill calling
for Pat.
-May I please speak to Pat.
HOW TO RESPOND
Informal
-speaking.
-This is Bob.
-Thi is him/she.
Formal
-Cassy speaking. How
can I help you?
-Could you hold on a
moment, please? I’ll put you through.
REVIEW
REVIEW
How do you say this in English?
1...El decano no se encuentra en su oficina.....
The dean is not in his office.
Pronombres posesivos
His house (the house of Peter)
Her house (the house of Mary)
My house (the house de yo)
Your house (tu house, de ustedes)
Our house (nuestra house)
Their house (house de ellos/ellas)
Pronombre objeto
Quien recibe la acción
This present is for me (para mí)
This present is for you (para tí, ustedes)
This present is for him (para él)
This present is for her (para ella)
This present is for us (para nosotros/nosotras)
This present is for them (para ellos/ellas)
Second effects
Secondary effects
Side effects
2.lo voy a comunicar....
I’ll put you through.
3.número equivocado.....
Sorry, you got the wrong number
You are wrong
You are right
4.No cuelgue por favor..
Please, don’t hang up
Hold
on please.
5.Tome asiento por favor
Please take a seat.
Sit down please.
Please sit down.
Please sit over there.
Take a seat over there.
6. El estará aquí en unos minutos.
He’ll be here in a minute.
He’ll be with you in a minute.
LEAVING A MESSAGE
-Would you like to
leave a message?
--Yes, could you tell
Sam that I called?
-Yes, could you tell Sam
to call me as soon as possible?
Yes, tell him that he
can reach me at 3017658990.
-Hold on, let me grab a
pen and paper.
-Okay, what’s your number
again?
LEAVING MESSAGES
Please tell him I’ll call
back.
Please tell him I’ll call again
tomorrow.
Please tell him to call me back.
Please tell him to return
my call.
Please tell him the meeting
is cancelled.
Please tell him the meeting
has been cancelled.
Please tell him not to send
more samples.
Please tell him not to call
back.
Please tell him I’ve been
trying to reach him but I couldn’t get through.
Please tell him the
shipping hasn’t arrived yet.
Please tell him to confirm
arrival of goods.
Please tell him to
acknowledge receipt of goods.
Please tell him to acknowledge
receipt of the payment.
Practice
Taking a message
Phone message scripts
REVIEW
GREETINGS/Saludos
1. Good morning?/Buenos días
2. Good afternoon?/
3. Good evening?/
FAREWELLS/Despedidas
1. Good night./buenas noches
2. Bye bye./ adios
3. Have a good day./ que tenga un buen dia
4. Have a good afternoon./ que tenga una buena tarde
5. Have a good flight./ que tenga un buen vuelo
6. Have a good trip./ que tenga un buen viaje
HOSTING VISITORS/ recepción visitantes
1. Did you have a good flight?/ Tuvo un buen vuelo
2. Did you have a good trip?/ Tuvo un buen viaje
3. How was your flight?/ Como estuvo su vuelo
4. May I offer you anything to drink?/puedo ofrecerle algo de tomar
5. Can I offer you anything to drink?Puedo ofrecerte algo de tomar
6. Do you want a cup of coffee? Desea un café?
7. Do you want some water? Desea tomar agua?
8. How can I help you? Como puedo ayudarlo?
9. May I help you? Puedo ayudarlo?
10. Who are you looking for? A quién busca?
PHONE CALLS/
1. Hold on a second, I'll put you through. Espere un momento, lo comunicaré.
2. Who's calling, please? Disculpe, quién llama?
3. What's your name again, please?Disculpe, cuál es su nombre?
4. Hold on, I'll grab pen and paper./ No cuelgue, voy a tomar lápiz y papel.
5. How do you spell that? Cómo se deletrea su nombre.
6. Is that B-r-y-a-n? Es B-r-y-a-n
7. The Dean is not available?. El decano no se encuentra
8. He's not in his office. El no está en la oficina.
9. She's not in her office. Ella no está en su oficina.
10. Sorry, wrong number!/ Lo siento número equivocado.
11. Would you like to leave a message? / Le gustaría dejarle un mensaje.
12. Do you want to call later? Desea llamarlo después?
13. Do you want him to call you back? / Desea que el le regrese la llamada?
14. Do you want her to return your call? / Desea que ella la regrese la llamada?
15. I have a space on September 10th at 2pm, is that ok for you? Tengo un espacio en septiembre 10 a las 2:00 pm, esta bien para usted?
16. Is that 3-0-5 5-4-6 9-8 7-0? Es 3055469870.
LEAVING MESSAGES/
1. Please, tell Roberth to call me at 312 564 8899./Por favor dile a Roberto que me llame a este número 3125648899
2. Please, tell Martha I'll call back later. Por favor, dígale a Martha que la llamaré más tarde
3. Please, tell Rosa to call me ASAP. Por favor que Rosa me llame lo más pronto posible
4. Please, tell her not to call me until further notice. Por favor, que ella no me llame hasta tener noticias
5. Please, tell him to return my call by Friday. Por favor que él me llame antes del viernes.
6. Please, tell her not to call back until I reach her./por favor, dile que no me llame hasta que yo la llame.
7. Please, tell him the meeting was called off. por favor, dile que la reunión fue cancelada.
8. Please, tell her the meeting was cancelled. por favor, dile que la reunión fue cancelada.
9. Please, tell them the meeting was postponed for
September 9th at 4pm. por favor, diles que la reunión se pospuso para el 9 de septiembre a las 4 pm.
EMAILS/correos electrónicos
1. Please ignore the former email./ Por favor ignore el anterior correo.
Por favor hacer caso omiso del anterior correo.
2. Please send said documents ASAP./ Por favor enviar dichos documentos tan pronto como le sea posible.
3. We are quite disappointed at your service as the
goods are not true to sample./ Estamos en desacuerdo con su servicio, ya que los productos no son como la muestra.
4. Please, fill in the form and forward it ASAP./ Por favor, llene el formato y envíelo tan pronto como le sea posible.
5. So far we have not received our shipment./Hasta hoy no hemos recibido nuestro pedido
6. Our purchase has been charged, however, we haven't
received the goods yet. Nuestra compra ha sido cargada a la cuenta, sin embargo no hemos recibido el pedido
7. Please, wait for further notice before next shipment. por favor, espere noticias antes del próximo envío
8. We got your email, however, you forgot to attach the
said files. Recibimos el correo, sin embargo, usted olvido adjuntar los archivos
4. ACTIVE LSTENING TECHNIQUES (Técnicas de escucha activa)
En esta sesión aprenderemos tácticas para escuchar en detalle y con
propósito. Se realizará una actividad práctica de escucha de detalles.
Basic tactics for listening
Developing Tactics for listening
5. VOCABULARY BUILDING AND ACTIVATION (Construcción y activación de
vocabulario)
En esta sesión aprenderemos estrategias para aprender, construir y activar
vocabulario. Se realizará una actividad práctica.
Vocabulary
6.
GRAMMAR AND PRONUNCIATION AS NECESSARY (Gramática y pronunciación según sea
necesario)
En esta sesión, y con el fin de acrecentar la confianza en la
comunicación en inglés, haremos prácticas de pronunciación y dictados.
Dictations
Pronunciation
7. ACTIVE COMMUNICATION (Comunicación activa)
En esta sesión haremos prácticas de comunicación activa que nos permitan
pensar, razonar y hablar en inglés de forma fluída. Se realizará una actividad
práctica de escucha y conversación.
1. A
Little Late
2. Very Late
3. Leaving Work Early
4. Sick day
5. Vacation
6. Late or No Show - Interactive Practice
2. Very Late
3. Leaving Work Early
4. Sick day
5. Vacation
6. Late or No Show - Interactive Practice
8.PERFORM IN WORK SITUATIONS (Actuar en situaciones de trabajo)
En la sesión se introducirán conceptos como: trabajo en la oficina, ambiente de trabajo, reuniones, planes de trabajo. Se realizará una actividad práctica de escucha y conversación.
1. Machine Problems
2. Mail Room
3. Requesting Equipment
4. Company Policies
5. I'm Busy
6. Giving/Asking Business Cards
7. General Office
8. Office Basics - Interactive Practice
2. Mail Room
3. Requesting Equipment
4. Company Policies
5. I'm Busy
6. Giving/Asking Business Cards
7. General Office
8. Office Basics - Interactive Practice
9. SOCIALIZING (Socializar)
En esta sesión nos centraremos en diferentes actividades de conversación
que nos permitan establecer relaciones, fomentarlas y mantenerlas. Se realizará
una actividad práctica.
- Going to a Party
- Making Plans for the Weekend
- Inviting a Friend to a Birthday Party
- Inviting Boss to a Dinner Party
- Accepting Invitation to a Party
- Buying Flowers
- Choosing a Gift
- Greeting a Visitor
- Greeting an Old Friend
- Accepting Food or Drinks
- Declining Food or Drinks
- Gossiping
- Wedding Discussion
- Going to the Beach
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